All orders shoul be checked immediately upon receipt.
Packing mistakes can happen, something might get broken in transport, you kay have ordered the wrong shade of blue ink . . .
The faster we both identify any issue, and more important work together to resolve it quickly, the less likey the return not being accepted.
Need to make a return - visit the Customer Resolution Centre
Full details of returns is availbe in the NEHOCdirect Sales Terms.
All requests for return must be made within 30 days from date of Order.
A Return Authorisation Number (RAN) must be obtained from NEHOCdirect before the return of any goods.
NEHOCdirect reserve the right to refuse any return without a RAN.
Requests for a RAN should be made through the Customer Resolution Centre.
All returns are to be shipped to NEHOCdirect ‘Freight Prepaid’. Where a return is the result of a NEHOCdirect error, the Customers freight costs may be reimbursed by means of credit, free delivery offer or Goods to equal value.
A 15% re-stocking and administration fee applies to all goods accepted for return, unless the Goods/Services were supplied in error, of unacceptable quality or faulty.
All goods returned for credit, unless damaged or faulty, must be in original packaging, not used and in a re-saleable condition.
We do not exchange items unless they are defective or damaged.
We do not exchange or credit for change of mind purchases.
We cannot accept items returned after 60 days.
An official Credit Note will be issued for all returns, unless the return is a an exchange or an amended invoice is issued. Where a Credit Card was used for payment of the original invoice, a Credit will be issued against the same card.