Returns

All orders should be checked immediately upon receipt.
Packing mistakes can happen, something might get broken in transport, you may have ordered the wrong shade of blue ink . . .

Need to make a return - visit the Customer Resolution Centre 

Full details of returns is available in the Sales Terms.

All requests for return must be made within 30 days from date of Order.

A Return Merchandise Authorisation (RMA) Number  must be obtained from SCREEN PRINTING SHOP prior to return of goods.
SCREEN PRINTING SHOP reserve the right to refuse any return without a RMA.
Requests for a RMA should be made through the Customer Resolution Centre.

All returns are to be shipped ‘Freight Prepaid’. Where a return is the result of a SCREEN PRINTING SHOP error, return freight costs may be reimbursed by means of credit, free delivery offer or goods to equal value.

A 15% re-stocking and administration fee applies to all goods returned, unless the Goods/Services were supplied in error, of unacceptable quality or faulty.

All goods returned for credit, unless damaged or faulty, must be in original packaging, not used and in a re-saleable condition.

We do not exchange items unless they are defective or damaged.

We do not exchange or credit for change of mind purchases.

We cannot accept items returned after 60 days.

Where a Credit Card was used for payment of the original invoice, a credit will be issued against the same card. Credits are not transferrable.

Credit Refunds do not include any original Payment Transaction Fees, Payment Surcharge or Processing Fees/ Charges.

Credit Refunds do not include shipping charges paid on the original purchase.